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Aftermarket Manager, Cameroon

Aftermarket Manager, Cameroon

Linum ConsultCameroon
Il y a 19 jours
Description de poste

Linum Consult’s client is an international firm well-established in Africa. They are urgently seeking a bilingual Aftermarket Manager specialised in heavy equipment or construction to be responsible for the efficient and profitable operation of the local after-sales department. This position will be based in Cameroon.

RESPONSIBILITIES

  • Developing the sales of parts and service in your assigned territory, and being responsible for reaching sales targets in terms of turnover and gross margins
  • Monitoring and analysing customer satisfaction and taking the appropriate corrective actions
  • Participating in negotiations with customers for contracts, tenders, or any complaints
  • Focusing on being a solution provider and having a supporting role in the sale of equipment
  • Monitoring all Product Support and Warranty activities, implementing improvements for tools, processes, etc. where needed
  • Contributing to the development of standard processes and procedures, KPIs and guidelines, and ensuring implementation at Regional Management level
  • Ensuring that resources are applied where needed, including personnel, tools, IT solutions, and equipment management
  • Guiding and coaching your team and junior staff as per company values

PROFILE

  • Master’s degree in a Mechanical or Engineering subject is essential
  • At least 5 years’ experience in after-sales processes, ideally from a construction or heavy equipment dealer background, and 2 years in a leadership role
  • Excellent understanding of the African markets
  • Demonstrable technical knowledge of parts, services, and customer needs in the heavy equipment aftermarket
  • Experience in inventory management, supply chain operations and sales strategies
  • Fluency in both French and English
  • A history of working with ERP (e.g. SAP) would be preferred
  • Créer une alerte emploi pour cette recherche

    Aftermarket Cameroon • Cameroon