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Aftermarket Manager, Cameroon
Linum ConsultCameroonIl y a 19 jours
Description de posteMaster’s degree in a Mechanical or Engineering subject is essential At least 5 years’ experience in after-sales processes, ideally from a construction or heavy equipment dealer background, and 2 years in a leadership role Excellent understanding of the African markets Demonstrable technical knowledge of parts, services, and customer needs in the heavy equipment aftermarket Experience in inventory management, supply chain operations and sales strategies Fluency in both French and English A history of working with ERP (e.g. SAP) would be preferred
Linum Consult’s client is an international firm well-established in Africa. They are urgently seeking a bilingual Aftermarket Manager specialised in heavy equipment or construction to be responsible for the efficient and profitable operation of the local after-sales department. This position will be based in Cameroon.
RESPONSIBILITIES
- Developing the sales of parts and service in your assigned territory, and being responsible for reaching sales targets in terms of turnover and gross margins
- Monitoring and analysing customer satisfaction and taking the appropriate corrective actions
- Participating in negotiations with customers for contracts, tenders, or any complaints
- Focusing on being a solution provider and having a supporting role in the sale of equipment
- Monitoring all Product Support and Warranty activities, implementing improvements for tools, processes, etc. where needed
- Contributing to the development of standard processes and procedures, KPIs and guidelines, and ensuring implementation at Regional Management level
- Ensuring that resources are applied where needed, including personnel, tools, IT solutions, and equipment management
- Guiding and coaching your team and junior staff as per company values
PROFILE
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Aftermarket Cameroon • Cameroon