Head of People (HR Operations)

Job type : Full Time

JOB DESCRIPTIONJob Title : Head of People (HR Operations) Reporting to : CEOTeam : People TeamLocation : based at Yaounde Carrefour CeperDuration : Permanent About the teamWe are a Marketing and Design company.The People team plays a critical role in ALM Creative Studios achieving its mission and vision.We do this by providing systems, processes and results driven actions that are aligned to thestrategy and that enable the organisation to fulfil its potential. We are on a journey asa team of transformation, innovation, design and marketing to enhance the service and value we provide, and the team plays a critical part in supporting that goal.This post sits on the People Leadership Team and line manages the People Assistants. Purpose of PostWe are passionate about providing excellent customer experiences for people at work at all touchpoints of the employee life cycle. From recruitment and onboarding to support with administering benefits and pay, the Head of People Experience will leada small team that ensures that these interactions are the best possible experiencesfor our colleagues. This position collaborates with the Administrative and Financial Director of People on the strategic direction of our people experience, ensuring that the current and future needs of internal and external customers are met.The Head of People Experience is critical to ensuring the embedding of a new peoplesystem, maximising our operating model and service proposition, and driving processimprovements across the People Team. The role oversees recruitment administration,onboarding, legal compliance, payroll, data and reporting and other general peoplerelated activities within the team. Responsibilities

• Lead and deliver initiatives centred around enhancing the overall employeeexperience and employer brand.
• Manage, motivate and develop the People Assistants who provide comprehensive operational support for the team in delivering the People team strategy and vision, enabling the organisation to do its best work for Econmic development and business development of clients irrespective of their sizes and locations.
• Lead on embedding our new People System, acting as system administratorand making sure that we are making the best use of it and that colleagues areconfident in using it.
• Develop data reporting and metrics to drive strategic data insights for the organisation, including the development of monthly, quarterly and annual KPIs. Support the CEO and Administrative & finance Director People to promote a culture of evidence-based decision making and data awareness. This includes regularly presenting data and analysis to the Senior Leadership Team.
• Manage aspects of the People budget, including regular reforecasting, andmanaging vendor relationships to ensure ALM Creative Studios obtains maximum valuefor money and high-quality service delivery.
• Contribute to the development and delivery of the overall People Strategy anddeliver projects identified as key enablers to the overall People andorganisation strategy. Work collaboratively with colleagues on the Peopleleadership team on strategic projects and people focused initiatives
• Support and enable a culture of continuous improvement within the Peopleteam. Manage the creation and maintenance of process maps and standardoperating procedures, ensuring they are regularly updated, fit for purpose andcompliant.
• Lead initiatives that develop the People team’s service proposition, includingensuring that the People Assistants deliver effective and high-qualityadministration, promoting a positive culture of self-service and developing aservice that meets the current and future needs of colleagues.
• Work collaboratively with Talent hubs and other stakeholders acrossthe People, Strategy and Information Directorate to ensure that all newrecruits receive a smooth and effective induction and feel supportedthroughout the employee lifecycle. Maintain a full suite of policies and userguides and increase accessibility to drive consistency, clarity andaccountability within the organisation.
• Support and advise the People e.g. with parental leave, flexibleworking or and any other queries that have an impact on payroll.
• Build and nurture effective working relationships with key operational partnersof the People team e.g. Finance, Strategy and Information teams. Work onstrategic projects cross functionally in a collaborative way, ensuring excellentservice delivery. PERSON SPECIFICATION This section details the skills, behaviours and experience required for the role. Allcriteria in the Person Specification are essential. Effective BehavioursAchieving Change
• Demonstrates a solution and customer focused approach to overcoming anybarriers to changePositive Relationships
• Nurtures professional relationships with colleagues at all levels and withexternal contacts and partners to support the achievement of objectivesAnalytical
• Analyses available information to make logical and sound judgments.Questions assumptions and seeks further insight to inform decision makingInformation and Data
• Protects our reputation when working with confidential data and information,and mitigates risk through considering the legal, regulatory, ethical andprivacy issuesGood Management
• Provides strategic direction, sets clear objectives, clarifies expectations andagrees the parameters for each person’s authority and accountability. Uses aflexible management approach : coaching, supporting or guiding for bestresultsResilience
• Remains positive and quickly recovers from setbacks, keeping problems inperspectiveRelevant Experience
• Successfully managing HR operations including HR systems and processes
• Experience of leading and developing teams to deliver an exceptionalcustomer experience to internal and external partnersSpecific Skills
• Applies HR metrics and understands their value in an organisation
• Good understanding of HR related compliance matters and data protectionrequirements